22nd Century Technologies Inc. ยท 17 hours ago
Desktop Support Technician (CompTIA Certified)
Dallas, TX
Full-time
Onsite
Mid Level
$18/hr - $18/hr
3+ years exp22nd Century Technologies, Inc. is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. They are seeking a dedicated Desktop Support Technician who will provide remote and hands-on technical support to employees, ensuring efficient functioning of desktop systems, hardware, and software.
Artificial Intelligence (AI)Cloud ComputingEnterprise ApplicationsGovernmentInformation ServicesInformation TechnologyInfrastructureIT Infrastructure
No H1B
Responsibilities
Responsible for hardware and software break/fix, PC imaging, maintenance, configuration, installation, upgrades, deployments, moves, and repair coordination of 3rd party vendor services
Support will be provided remotely over SCCM where appropriate, visiting various remote site locations as necessary to fulfill support needs
Work duties assist in related functional areas and may include service desk in-bound phone processing and asset management deployment and moves
After hours On-call responsibility for two weeks approximately every three months. While on-call, may be required to visit County sites after-hours for emergency incidents
Verify and troubleshoot patch management, mobile device management, and asset assignment
Maintain and verify user account information including rights, security, & systems groups
Shows awareness of and complies with security standards and regulatory requirements
Provide support to Dallas County employees by resolving service requests remotely via phone, email, chat, or in person to ensure timely resolution
Document support issues and resolutions for future reference and team knowledge sharing
Collaborate with other IT staff to identify and implement IT solutions for the organization
Provide excellent customer service and ensure a positive support experience for County employees
Qualification
Required
3+ years of Desktop Support experience providing break/fix and VIP support in an Enterprise environment
A reliable personal vehicle is required, and travel reimbursed at state defined mileage rates
Ability to prioritize and manage multiple tasks efficiently while maintaining excellent communication and customer service skills
Strong knowledge of desktop Windows operating system and troubleshooting techniques
Experience troubleshooting common software applications (Microsoft Office Suite, antivirus programs, etc.)
Ability to troubleshoot hardware and software issues on desktops, laptops, and peripherals
Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.) and wireless connectivity troubleshooting
Strong attention to detail, outstanding written and verbal communication, and analytical problem-solving skills
High school or equivalent (Required)
Desktop support: 3 years (Required)
CompTIA Certified (Required)
Ability to Commute: Dallas, TX 75202 (Required)
Work Location: In person
Company
22nd Century Technologies Inc.
22nd Century Technologies is an IT Systems Integrator, Software Products and Consulting Company
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anil Sharma
Chief Executive Officer
Recent News
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