Hilton Grand Vacations · 7 hours ago
Asst Manager Sales and Marketing Operations
Orlando, FL, United States
Full-time
Onsite
Entry, Mid Level
2+ years expHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. The Assistant Manager Sales and Marketing Operations ensures a smooth flow of operations at the Front Desk, Kitchen, and Marketing Reservations Departments by providing mentorship on procedures and maintaining a professional demeanor in all dealings with guests and staff.
LeisureRecreationTravel
Responsibilities
Recruit, Hire, and Train Team Members on an ongoing basis
Develop, streamline the purchasing process for all sales center operations
Determine opportunities to decrease operational expenses with costs
Provide monthly departmental meetings to drive team culture and communication
Implement an employee recognition program to drive the partnership
Lead all aspects of the Kitchen Team and ensure all team members are delivering on their roles within the department
Implement performance management as necessary to ensure all team members are held to department standards
Lead Front Desk, assist with Kitchen and Marketing Reservations Team Members, conducting all performance-related situations, including annual performance reviews
Work with management to identify research and tackle problems relating to guests, transportation, staff schedules, gifting, and tour modifications
Verify all computer input and reporting at the end of shift
Ensures reports are processed timely and accurately, including NQ's, gifting chargebacks, and logs
Assists with processing all month-end clean-up sales reports to drive accurate business performance
Assist with tour allotments for Direct Marketing, HPC and In House to ensure departments are meeting budgeted tour targets, collaborating with Call Center
Interview guests to coordinate a Marketing survey to settle if the Guest is a qualified tour and assist with guest issues as needed
Supervise attendance of the Front Desk, Kitchen, and Marketing Reservations Team Members for S&M Operations Manager
Supervise guest check-ins and counselor assignments to ensure accuracy, following all line rules
Qualification
Required
Able to work a flexible schedule to include evenings, weekends, and holidays
Proficient in Microsoft Office
1-2 yrs leadership experience
2 years customer service experience
Ability to work in a fast past, high pressure environment
High School/GED
2+ years Supervisory Experience
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase