IAB · 21 hours ago
Workplace Experience & Technology Lead
NYC Metro Area
Full-time
Onsite
Senior Level
$75K/yr - $105K/yr
5+ years expIAB is an organization that empowers the media and marketing industries to thrive in the digital economy. They are seeking a Workplace Experience & Technology Lead who will oversee the physical workspace and ensure seamless operation of office environments and end-user technology.
AdvertisingDigital MediaEducationHigher EducationInternetMobile AdvertisingProfessional Networking
Responsibilities
Serve as the primary owner of the office environment, proactively identifying and resolving issues before they disrupt work
Ensure continuous operation of all building systems including HVAC, security, plumbing, fire/life safety, and electrical
Partner with building management and vendors to maintain a clean, safe, functional, and welcoming office
Manage office supplies, furniture, inventory, mail, and package logistics
Support office moves, space planning, desk reconfigurations, and workplace improvements
Assist with health, safety, and emergency preparedness initiatives
Provide first-line, hands-on IT support for laptops, desktops, peripherals, printers, and mobile devices
Troubleshoot hardware, software, OS, and basic network issues (in-person and remote)
Own onboarding and off-boarding technology setup, access, and equipment recovery
Maintain IT asset inventory, documentation, and software licensing
Manage user access, permissions, and basic system administration
Support AV and conference room technology
Escalate complex issues to Operations leadership or managed service providers as needed
Partner with People Team and Operations on onboarding, employee experience, and workplace initiatives
Support Events teams with shipping, equipment coordination, and onsite support for NYC-based events
Track and manage IT and facilities budgets, contracts, and vendors
Build and maintain clear documentation for office and IT processes
Qualification
Required
5+ years of experience across facilities management, workplace operations, IT support, or a blended role
Passionate about creating great work environments and equally energized by preventive maintenance and systems thinking
Proactive problem-solver who sees risks early and takes initiative
Customer-focused and know how to balance employee needs with operational realities
Experienced with HVAC systems, plumbing, electrical, and building infrastructure
Cost-savvy and comfortable managing budgets, contracts, and vendors
Highly organized, process-driven, and rely on checklists, documentation, and planning
Communicate clearly and confidently with people at all levels
Thrive in fast-paced, evolving environments and stay calm under pressure
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Hold yourself to a high standard of accountability, integrity, and consistency
Have a bachelor's degree and at least two years of documented HVAC or electrical journeyman-level experience
Company
IAB
The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Cohen
Chief Executive Officer
Townsend Feehan
CEO, IAB Europe
Recent News
2025-11-12
2025-11-03
2025-10-31
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