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Vega · 10 hours ago

Technical Account Manager

New York, United States

Full-time

Hybrid

Senior Level

6+ years exp

Vega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for the SOC. They are seeking a Technical Account Manager to act as a trusted technical advisor to their customers, ensuring successful implementations and driving adoption.

Computer & Network Security

Responsibilities

Own the post-sales technical relationship for a set of customers, acting as their primary technical advisor

Lead technical onboarding and implementations, including log ingestion, detections, and environment tuning

Diagnose and resolve complex issues across log pipelines, detections, cloud integrations, and permissions

Partner closely with SOC teams, cloud engineers, and security leadership during investigations and escalations

Conduct technical health checks, lead business reviews, and drive proactive adoption and success planning

Monitor customer health, identify risks early, and help customers get maximum value from Vega

Work directly with Vega engineering and product to escalate issues and influence roadmap decisions

Travel to customer sites for key engagements (up to ~10%)

Qualification

Technical Account ManagementSIEM experienceCloud fundamentalsInfrastructure-as-CodeScripting in PythonTroubleshooting distributed systemsStartup experienceIncident Response backgroundKQL familiarityCommunication skills

Required

6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, Security/SOC Engineer)

Hands-on experience with SIEM or observability platforms (Splunk, Elastic/ELK, Datadog, or similar)

Practical experience using SIEMs for incident investigation, threat hunting, or application troubleshooting

Strong cloud fundamentals in AWS, Azure, and/or GCP

Infrastructure-as-Code experience (e.g., Terraform)

Scripting experience in Python and/or Bash

Comfort troubleshooting distributed systems, data pipelines, and query performance

Ability to communicate effectively with both engineers and executive stakeholders

You take pride in driving progress even when the answer isn't obvious. You navigate complexity with curiosity and confidence, executing independently where appropriate and partnering with others when it unlocks a better outcome. You make progress where others might stall — and you help teams move faster

Startup or high-growth company experience