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Macy's · 6 hours ago

Senior Manager, Personalization Technology Solutions

151 West 34th Street, New York, NY, 10001, US

Full-time

Onsite

Senior Level

$126K/yr - $210K/yr

7+ years exp

Macy's is a storied company that has captivated America for over 160 years. They are seeking a Senior Manager for Personalization Technology Solutions to lead the implementation of Adobe journey optimizer solutions, enhancing personalized customer experiences and overseeing CRM journey solutions.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Lead and manage the strategic roadmap to deliver and support business capabilities across internal and external partners

Oversee the delivery of customer journey via our marketing channels such as Email, SMS, Push, In-app messaging

Should have a vision and hyper focus on personalization, customer experience, scalability, analytics optimization, and measurement

Manage teams, including project management, budget oversight, and resource allocation

Establish and prioritize systems initiatives to align with business goals

Lead the development of functional requirements and ensure timely product delivery

Anticipate and manage potential impacts of upstream and downstream projects

Collaborate with internal business and technical teams to ensure successful rollout of new capabilities to end-users

Develop and execute strategies to enhance customer engagement and retention

Conduct business process analysis and recommend improvements to optimize operations

Cultivate relationships with executives and business-function sponsors, ensuring their objectives are met while fostering trust and open dialogue

Help business stakeholders prioritize projects, providing clear justifications and communicating IT constraints and dependencies to engineering teams

Build strong collaboration with the Adobe product team and the Adobe support team to scale and optimize continuous delivery

Work with leadership to define and execute team objectives and deliverables

Lead, coach, and mentor team members, ensuring career growth and development

Provide clear direction and guidance to direct reports, setting work priorities and supporting company initiatives

Foster a culture of innovation, engagement, agility, collaboration, and openness within the team

Establish team goals, objectives, and KPI reporting to track performance and ensure visibility

Manage vendor relationships and roadmaps to support business needs and ensure alignment with strategic goals

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Adobe suiteCustomer Journey AnalyticsAPI integrationSQLData managementOmni-channel marketingProject managementAnalytical skillsStakeholder managementVendor coordinationRequirements gatheringAccountabilityTrainingDevelopmentCommunication skillsOwnership

Required

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply

7+ years of related experience

Expertise in CRM platforms such as Adobe suite, Customer Journey Analytics (CJA), Oracle, Wunderkind, and Movable Ink

Proficient in API integration, SQL, and data management

Experienced in omni-channel marketing and marketing technology delivery

Strong ability to prioritize and define requirements for large, complex development projects in fast-paced environments

Proficient in development methodologies, business process management, QA fundamentals, and process documentation

Skilled in partnering with analytics teams to measure performance across CRM platforms

Strong problem-solving abilities to optimize CRM strategies and drive data-driven decisions

Exceptional written and verbal communication skills

Able to interpret and articulate both business and technical documents effectively

Highly organized with a strong ability to manage relationships with internal and external stakeholders, ensuring alignment across business and technical teams

Experienced in working with third-party technology vendors, agencies, and contractors to ensure project success and alignment with business goals

Expertise in capturing and executing business and functional requirements

Skilled in translating business needs into actionable technical plans for product and engineering teams

Proven ability to take full ownership of products and projects, ensuring successful outcomes and business value

Capable of providing ad-hoc training sessions and sharing best practices with teams to foster continuous growth and development

Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel

Occasionally required to move about the workplace and reach with hands and arms

Requires close vision

Able to work a flexible schedule based on department and company needs

Benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)