Molex · 5 hours ago
Customer Service Specialist
Lisle, IL
Full-time
Onsite
Mid Level
$60K/yr - $65K/yr
3+ years expMolex is a company focused on providing exceptional customer service, and they are seeking a Customer Service Specialist to join their team. In this role, you will ensure a best-in-class customer experience by interacting with customers, supporting the order management process, and collaborating with key stakeholders to meet customer needs.
ElectronicsLogisticsManufacturing
Responsibilities
Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform
Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, managing schedule agreements, etc
Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management
Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer
Understand customer contracts, expectations, manage customer portals, and review forecasting
Participate actively in team meetings and departmental training sessions, knowledge share regularly and engage with team members
Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued
Enable a high level of independent decision making, largely based on the specific accounts being covered
Qualification
Required
High school diploma or higher
3 years of experience in customer service
Experience with Microsoft Office Suite
ERP system knowledge
The skills to organize data, analyze information, and convey compelling data driven details
Organizational, time management, prioritization, and interpersonal skills
Work arrangement: Monday to Friday (8am-5pm) fully onsite 5 days a week
Preferred
Minimum 3 years of business to business customer facing job-related experience
College degree
SAP knowledge
Salesforce knowledge
Customer-facing experience handling inquiries in a manufacturing or logistics environment
Intermediate or higher Excel skills
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Molex
Molex supplies electronic interconnect solutions and connectivity products for a broad range of industries. It is a sub-organization of Koch, Inc..
10001+ employees
H1B Sponsorship
Molex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (73)
2022 (56)
2021 (59)
2020 (63)
Funding
Current Stage
Late StageTotal Funding
unknown2013-09-09Acquired
Leadership Team
Martin Slark
CEO
Alexandra Haser
Senior Industry Standards Engineer
Recent News
2026-01-22
Company data provided by crunchbase