B. F. Saul Company Hospitality Group ยท 1 day ago
Front Desk Agent (Mixed Shifts) - Towneplace Suites Boca Raton! Weekly Pay!!!
Boca Raton, Florida
Full-time
Onsite
Entry Level
1+ years expB. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. This position is responsible for anticipating guest needs, exceeding expectations, and providing exceptional service by processing check-ins/outs and assisting guests with reservations and requests.
Association
Responsibilities
Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures
Qualification
Required
High school diploma or GED required
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
Ability to lift, push and pull up to 75 pounds on an occasional basis
Benefits
Health Insurance
Dental & Vision Insurance
Short & Long Term Disability
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Discounted Room Rates for Team Members, Family and Friends
Weekly Payroll
Company
B. F. Saul Company Hospitality Group
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concerns in DC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase