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Chase · 10 hours ago

Product Delivery Manager, Adobe and Customer Journey Analytics

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$104K/yr - $170K/yr

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Product Delivery Manager in Adobe Analytics and Adobe Customer Journey Analytics, you will lead end-to-end product delivery processes and enhance customer experiences through effective management of product delivery and analytics capabilities.

BankingFinancial Services

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners

Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes

Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools

Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments

Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms

Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours

Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements

Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making

Qualification

Adobe AnalyticsAdobe Customer Journey AnalyticsSQLRelease managementData visualization toolsOperational managementChange managementStakeholder managementInterpersonal skillsFacilitation skillsPresentation skills

Required

5+ years of experience or equivalent expertise in product delivery or a relevant domain area

Demonstrated ability to execute operational management and change readiness activities

Strong understanding of delivery and a proven track record of implementing continuous improvement processes

Experience in product or platform-wide release management, in addition to deployment processes and strategies

Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)

Strong understanding of data visualization tools (AA Analysis Workspace, ACJA, Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)

Ability to conduct audits, troubleshoot tracking issues, and ensure data quality

Strong interpersonal and stakeholder management skills; collaborative across business and technical teams

Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)

Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes

Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks

Preferred

Proficient knowledge of the product development life cycle, design, and data analytics

Experience working in a in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments

Experience managing large-scale platform migrations and user enablement initiatives

Bachelor's Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience