Custom Decorators, Inc. ยท 21 hours ago
Appointment Setting Specialist
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expCustom Decorators, a division of Hunter Douglas, is the premiere in-home design and installation service for major retailers in North America. The Appointment Setting Specialist is responsible for responding to inbound requests, qualifying leads, and scheduling in-home consultations for consumers interested in custom-made window treatments, while providing exceptional customer service and support to clients.
E-CommerceHome DecorInterior DesignWindows
Responsibilities
Manage and Schedule Appointments: Coordinate and schedule appointments between clients and sales representatives (Designers), ensuring all appointments are confirmed and properly organized
Communication and Follow-ups: Conduct outbound calls, texts, and emails to follow up with potential clients, answer queries, and confirm or reschedule appointments as needed
Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations
Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers
Have exceptional written and verbal communication skills
Be detail-oriented, flexible, and able to multitask in a fast-paced environment
Pride in providing exceptional service to both internal and external customers
Familiarity and comfort with computers, typing, and navigating several computer systems at once
Proficiency in Microsoft Office technology
Use proven sales strategies to generate enthusiasm for the appointment and schedule as soon as possible
Contribute to sustained year-over-year sales growth by providing exceptional service to designers, district and regional leadership teams
Accurately and promptly respond to internal and customer-facing email, text and chat inquiries
Proactively reach out to district and regional sales leadership to accommodate client requests
Document and share suggestions for improvement to the client experience and sales cycle
Qualification
Required
High school diploma or general equivalency diploma (G.E.D.)
At least 1 year of call center experience, preferably in a retail environment
Sales, Appointment Setting, Lead Generation experience a plus
Salesforce CRM experience a plus
Ability to thrive as a self-starter with a desire to meet and exceed production goals and expectations
Enjoy working alone or collaboratively in a team environment, bringing positive energy and a 'can-do' attitude to your job and your peers
Have exceptional written and verbal communication skills
Be detail-oriented, flexible, and able to multitask in a fast-paced environment
Pride in providing exceptional service to both internal and external customers
Familiarity and comfort with computers, typing, and navigating several computer systems at once
Proficiency in Microsoft Office technology
Company
Custom Decorators, Inc.
Custom Decorators, a division of Hunter Douglas, is the premier in-home design and installation service for major retailers and brands in North America, specializing in custom-made window treatments, including blinds, shades, shutters, and drapery.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jack O'Neil
Director of Strategic Partnerships
Company data provided by crunchbase