Apply on Employer Site

MITER Brands · 16 hours ago

Field Service Supervisor

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$68K/yr - $85K/yr

5+ years exp

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. They are currently looking for a Field Service Supervisor to supervise a team of technicians performing repair services at residential homes and commercial buildings, ensuring high levels of customer interaction and adherence to standard operating processes.

Building MaterialWholesale

Responsibilities

Supervises a team of technicians that investigate and perform repair services at residential homes and commercial buildings ensuring services are performed safely and effectively

Daily management of employee schedules; including appointments route optimization and ad-hoc adjustments based on changes

Ensures employees adhere to standard operating processes, daily performance expectations, and high levels of customer interaction

Interacts with cross-functional department employees and supervisors to ensure customer commitments are met

Manages employee relations issues and facilitates resolution including personnel concerns and development opportunities

Recommend employment actions (e.g. hiring pre-screened applicants, promotions, demotions, terminations, pay changes)