AXISCADES · 1 week ago
Desktop Support Specialist
Decatur, IL
Full-time
Onsite
Entry, Mid LevelAXISCADES is a leading engineering solutions and product company that caters to the digital and smart manufacturing needs of large enterprises. They are seeking a Desktop Support Specialist to provide IT support, including desktop-related technical assistance and coordination with engineers and users.
ComputerElectronicsManufacturing
Responsibilities
Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool
Co-ordination with engineers and user
Providing desk side support for local users and remote assistance for users
Monitor, track and respond to customer satisfaction survey responses
Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP
Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
OS Troubleshooting, Outlook Troubleshooting and Configuration
Should be well versed in remote support
Should have good communication and technical knowledge
Qualification
Required
Bachelor's degree in computer science or information technology
Proven work experience as a desktop support engineer or support technician
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of popular operating systems, software applications, and remote connection systems
Ability to solve complex hardware and software issues
Ability to travel and work after hours when necessary
Excellent interpersonal skills
Good written and verbal communication skills
Company
AXISCADES
AXISCADES is India’s leading technology solutions company catering to the futuristic needs of aerospace, defence, heavy engineering, automotive, wind energy, Oil & Gas, industrial Products sectors.
Founded in 1984
1001-5000 employees
H1B Sponsorship
AXISCADES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
Business Standard (India)
2024-04-19
2024-04-07
Company data provided by crunchbase