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Duke University Health System · 16 hours ago

Service Access Manager - Cancer Center Financial Care

Durham, NC

Full-time

Onsite

Senior Level

6+ years exp

Duke Health is committed to compassionate care that changes the lives of patients and their loved ones. They are seeking a Service Access Manager to manage service access activities and staff to achieve continuous and optimal patient care.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower

Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department

Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc)

Serve as a representative for the clinic/department to both internal and external groups

Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel

Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams

Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports

Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service

Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems

Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment

Develop policies and procedures to improve patient care and utilization of clinic/department resources

Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services

Collect and analyze data for the preparation of composite reports and special projects

Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance

Independently execute appropriate action plans based on findings

Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures

Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation

Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees. Generally reports to a Health Center Administrator/department head with responsibility for multiple sites

Perform other related duties incidental to the work described herein

Qualification

Healthcare experienceData analysisCustomer serviceMedical terminologyAccounting principlesLeadership skillsData entrySpreadsheet proficiencyDatabase proficiencyPowerPoint proficiencyPolicy developmentVerbal communicationWritten communicationOrganizational skills

Required

High school diploma required

Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services

An Associate's degree may substitute for two years of experience

A Bachelor's degree may substitute for four years of experience

Strong verbal and written communication skills

Data entry experience

Skilled in working with spreadsheets, databases and power point presentations

Medical terminology knowledge

Ability to organize and prioritize

Strong customer service background and experience

Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms

Knowledge and ability to apply situational leadership skills

Ability to effectively lead teams and establish and maintain effective relationships with other personnel

Knowledge of general accounting principles

Preferred

A Bachelor's degree in a related field is strongly preferred

Company

Duke University Health System

Glassdoor3.7

World-class academic and health care system

Founded in 1925

Durham, North Carolina, USA

10001+ employees

http://dukemedicine.org

H1B Sponsorship

Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (30)

2023 (17)

2022 (24)

2021 (12)

2020 (10)