Diebold Nixdorf · 2 days ago
Customer Delivery Manager
350 Orchard Ave NE, North Canton, OH, 44720, US
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expDiebold Nixdorf is a global company that automates, digitizes, and transforms banking and shopping experiences. The Customer Delivery Manager is responsible for delivering end-to-end services to Banking and Retail customers, ensuring high-quality service and managing customer relationships.
E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware
Responsibilities
Responsible for Customer Delivery Management in small to medium-sized accounts
May support more senior Customer Delivery Managers with the management of large accounts
Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support
Informs customers of various DN services, features and optimizations
Solicits customer feedback and works internally with delivery teams to ensure understanding of customer needs and priorities
Identifies areas for improvement with internal teams to ensure customers receive committed service levels and avoid penalties
Proactively meets with customers to review DN's actual versus anticipated service levels
Addresses issues and ensures go-forward compliance with agreed-upon standards and expectations
Develops ongoing business relationships with key customer technical and managerial stakeholders
Monitors financial performance and identifies opportunities to improve profitability for DN
Qualification
Required
Diploma or equivalent work experience required
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Account Delivery Management
Good business English skills (Written and spoken)
Ability to travel as needed
Benefits
Health, Dental, and Vision Insurance
Life Insurance
Critical illness, Accident, and Hospital Indemnity Insurance
401(k) Savings Plan
Health Savings Account
Leave of Absence Benefits
Paid Time Of
Company
Diebold Nixdorf
Diebold Nixdorf offers banking solutions and retail technology systems.
10001+ employees
H1B Sponsorship
Diebold Nixdorf has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (8)
2022 (6)
2021 (7)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.74B2024-12-10Post Ipo Debt· $950M
2019-08-08Post Ipo Debt· $787M
1979-08-10IPO
Leadership Team
Octavio Marquez
President and Chief Executive Officer
Thomas Timko
CFO
Recent News
2025-12-24
2025-12-17
2025-12-16
Company data provided by crunchbase