Acme Tools · 1 week ago
Inside Sales Supervisor
Rochester, MN, US
Full-time
Onsite
Entry, Mid Level
$55K/yr - $62K/yr
2+ years expAcme Tools is a premier retailer of tools and equipment, serving contractors, woodworkers, and DIY enthusiasts since 1948. They are seeking an Inside Sales Supervisor to ensure exceptional customer service in the retail sales department and to lead a team of Inside Sales Associates.
Retail
Responsibilities
Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving customer complaints, and assisting in resolution)
Requesting warehouse assistance in locating and delivering products, service department assistance in the preparation of equipment, and requisitioning merchandise from the Distribution Center and Purchasing department
Reviewing quotes and pricing-related issues and ensuring compliance with pricing policies
Assisting in recruiting, interviewing, training, and supervising Inside Sales Associates
Overseeing the DOT program
Ongoing training and responsibilities to become a go-to resource for Inside Sales Associates
Helping in maintaining a clean and organized sales floor (fronting, pricing, and stocking sales shelves for product displays and work areas, etc.)
Participating in store events (physical inventories, sales meetings, trade shows, special sales, etc.)
Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
Duties and responsibilities of Inside Sales Associates
Completing related tasks as assigned
Qualification
Required
2+ years of sales and/or customer service experience
Strong computer skills and to be able to learn new software
Strong communication skills
Ability to work a rotating Saturday shift
Ability to lift up to 50 lbs
Ability to stand on a hard surface for extended periods of time
Ability to frequently push, pull, squat, bend, and reach
Preferred
Some knowledge of tools and equipment
Previous retail or customer service leadership experience
Benefits
On-the-Job Training
Professional Development Programs and Training
Competitive Pay
Generous PTO from Day 1
6 Paid Holidays
Medical, Dental, and Vision Insurance
Employee Discounts
Medical and Dependent Care Flexible Spending Accounts
Accident, Cancer, and Critical Illness Supplemental Insurance Programs
Traditional and Roth 401K Plans with Company Matching
100% Company Paid Group Life Insurance
Additional Voluntary Life Insurance
100% Company Paid Short and Long Term Disability Coverage
Company
Acme Tools
Acme Tools is a retail company that provides retailing tools and equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dean Spicer
Chief Technology Officer
Scott Foyt
Chief Financial Officer
Recent News
2025-10-04
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