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Visa · 5 hours ago

Business Consultant, Global Product Excellence

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$121K/yr - $194K/yr

5+ years exp

Visa is a world leader in payments and technology, and they are seeking a Business Consultant for their Global Product Excellence team. The role involves overseeing the regional intake process for product ideas and ensuring alignment with Visa’s global strategies, while driving operational excellence and continuous improvement initiatives.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Own the full regional intake lifecycle, from idea submission and triage to refinement, prioritization, and handoff to global product owners

Build strong partnerships with regional and market teams to ensure high‑quality, well‑articulated product requests based on client feedback, competition, regulatory needs, and local innovation

Facilitate prioritization cycles that align regional needs with global product strategies and capacity constraints

Collaborate with global product owners, product managers, Sales, Client Services, Technology, Legal, and Strategy teams to ensure intake items are actionable and strategically aligned

Maintain, update, and improve intake governance documentation, workflow diagrams, templates, and standard operating procedures

Manage and optimize intake systems such as Jira, Jira Align, Confluence, Power BI / Power Platform dashboards, and other tooling used for pipeline management

Produce robust reporting and analytics, including throughput, volume trends, cycle times, quality assessments, regional contribution insights, and stakeholder satisfaction trends

Identify and implement process enhancements, including automation, gating improvements, and workflow refinements

Support global product planning cycles with insights drawn from intake requests, such as regional demand signals and emerging market needs

Deliver training, communications, and change‑management materials, ensuring global stakeholders understand how to engage with the intake process and what to expect

Collaborate closely with intake managers across other Visa business units to share best practices and ensure intake processes are thoughtfully connected

Qualification

Product lifecycle managementAnalytical skillsProcess leadershipCross-functional collaborationJiraPower BIConfluenceChange managementStakeholder influenceAI toolsCommunicationCustomer perspective

Required

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Experience leading cross functional processes within large, global, matrixed organizations

Understanding of product lifecycle management and product portfolio governance

Strong analytical and problem-solving skills, with experience building dashboards (Power BI, Excel, Jira reports, etc.) or analyzing pipeline data

Proficiency with product and workflow tools such as Jira, Jira Align, Confluence, Power Platform, or equivalent systems

Excellent communication and facilitation skills, including structured writing, presentation development, and cross functional alignment

Ability to influence without authority and build trust among regional and global stakeholders

Knowledge of consumer payments, digital wallets, cards, or other financial services products is a plus

Key Competencies

Process Leadership: Able to build, refine, enforce, and scale structured intake governance

Strategic Alignment: Connects regional requests to global product strategies and business priorities

Stakeholder Influence: Navigates complex organizations and builds alignment across regions and functions

Analytical Insight: Uses data to diagnose process bottlenecks, improve quality, and inform portfolio decisions

Operational Excellence: Drives clarity, consistency, and rigor across intake workflows and documentation

Change Management: Introduces new ways of working with thoughtful communication, training, and stakeholder engagement

Customer & Market Perspective: Understands regional business needs and champions them effectively within global product discussions

AI Enhanced Productivity: Leverages AI tools and automation (e.g., generative AI, workflow automation, content generation, analytics augmentation) to streamline processes, improve decision quality, enhance documentation, and increase overall operational efficiency