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TikTok · 6 days ago

Quality Analyst, Trust & Safety - USDS

Scottsdale, AZ

Full-time

Onsite

Mid Level

TikTok is the leading destination for short-form mobile video, and they are seeking a Quality Analyst to uphold the quality and safety of their platform. This role involves assessing performance by moderation sites, reviewing sensitive content, and ensuring compliance with policies to protect users and advertisers.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Assess the overall quality of performance by moderation sites, ensuring strict compliance with TikTok's policies and processes

Review TikTok content, including sensitive and graphic material, to enforce policy decisions and maintain user safety

Lead calibration sessions and participate actively in engagement with moderation sites to align on policy compliance

Manage and lead AdHoc projects aimed at enhancing quality assurance practices

Conduct weekly audits and perform detailed data analysis on error trends to identify improvement areas

Demonstrate advanced knowledge in content risk identification, control measures, and a complete understanding of the moderation and QA process

Collaborate on process improvements, acting as a thought partner to foster innovation and efficiency within the team

Qualification

Content moderationQuality assuranceData analysisEffective communicationProblem-solvingResilienceProfessionalismAdaptability

Required

BA/BS degree in a relevant field or equivalent experience in content moderation, quality assurance, or similar areas

Exceptional problem identification and solution recommendation abilities

Effective communication skills, with the ability to write clearly, concisely, and convincingly for the intended audience

Intermediate proficiency in gathering, analyzing, and drawing practical conclusions from data, and communicating findings effectively

Demonstrated professionalism and an understanding of organizational priorities

Experience handling sensitive and graphic content, with a strong commitment to user safety and platform integrity

Preferred

Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role

Your resilience and commitment to self-care to manage the emotional demands of the role

Benefits

Comprehensive and evidence-based programs, to promote and support physical and mental wellbeing

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)