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SPINS · 8 hours ago

Representative, Member Success

Chicago, IL

Full-time

Hybrid

Entry Level

1+ years exp

SPINS is a leader in retail data analytics focusing on the Health & Wellness industry. The Member Success Associate role involves managing client relationships, ensuring member satisfaction, and facilitating onboarding and training to enhance operational efficiency.

Information ServicesManufacturingNatural Resources

No H1B

Responsibilities

Responsible for operating as the lead point of contact during member onboarding journeys

Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements

Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment

Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship

Work effectively across various internal and external teams by demonstrating clear and concise communication skills

Track the health of members on an ongoing basis to proactively address their needs

Identify opportunities for improvement in the member experience

Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts

Qualification

Member Success experienceCommunication skillsAnalytical capabilitiesCRM systems proficiencyGoal-oriented approachPassion for serviceRetailersMS Office proficiencyWorkflow tools familiarityBI platforms knowledgeOrganizational skills