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Amadeus · 3 days ago

Sr. Sales & Account Executive

USA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Amadeus is a global leader in travel technology, and they are seeking a Sr. Sales & Account Executive to manage travel agency relations for Business Travel customers in North America. This role involves developing client relationships, driving growth, and ensuring customer satisfaction within the travel agency segment.

Air TransportationHotelInformation TechnologySoftwareTourismTravel

Work & Life Balance

Responsibilities

Cultivate new and existing relations with current and perspective clients driving growth and increasing contract values

Understand and clearly articulate the Amadeus Value Proposition to current and perspective clients

Develop existing accounts for the assigned small to medium customers, based on procedures defined

Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency

Identify specific requirements and expectations for existing clients

Ensure that new products, product enhancements, and overall solutions are developed and implemented within the agreed time frame

Use existing procedures or guidelines and provide inputs to support/influence area decisions

Make recommendations on new solutions and propose improvements by analyzing different sources of information

Work with a moderate level of guidance and direction from manager

Work closely with internal teams to grow and enhance internal relationships

Execute & process the operational requests received from key customers. Provide a best-in-class service delivery within set targets & contractual SLAs

Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved

Ensure that key customers are informed in a timely manner of new product & solution releases

Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers

Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations

Contract negotiations, execute amendments

Develop relationships within Account and Amadeus executive teams

Coordinate product information and demonstrations

Manage Acquisition Sales/Upsell/Cross sell

Qualification

Sales/Account ManagementTravel Industry ExperienceContract NegotiationCustomer-facing ExperienceAnalytical SkillsMicrosoft Office SuiteEnglish Language

Required

Bachelors Degree and/or equivalent work experience

At least 10+ years minimum years of work experience in a Sales/Account Management role

Customer-facing experience required

Previous experience interacting with travel agencies

Travel industry experience required

Experience in travel industry, good analytical, contract negotiation experience required

Advanced knowledge of Microsoft Office Suite

Languages: English

Ability to travel as needed

Benefits

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

Company

Amadeus

Glassdoor4.1

Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.

Founded in 1987

Madrid, Madrid, ESP

10001+ employees