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RTO National · 1 day ago

Customer Success Specialist

Greenville, SC

Full-time

Onsite

New Grad, Entry Level

RTO National is a company that values Accountability, Creativity, Integrity, Respect, and Candor. They are seeking a Customer Success Specialist responsible for processing contracts and documentation while delivering exceptional customer service and ensuring clear communication of product terms and conditions.

FinanceFinancial ServicesLeasing

Senior Management

Responsibilities

Ensure clear and comprehensive communication of product terms and conditions to customers

Facilitate a complete understanding of the payment process for all products offered

Deliver exceptional customer service through every interaction

Respond promptly and effectively to customer inquiries, concerns, and feedback

Build and maintain strong relationships with customers to promote long-term loyalty

Process contracts accurately and in a timely manner, ensuring proper documentation verification

Maintain consistent communication with the Sales team on updates and contract processing to provide outstanding service to dealer partners

Enhance product retrievability by implementing efficient strategies and processes

Provide personalized solutions tailored to each customer's specific needs and circumstances

Qualification

Customer service principlesProduct terms knowledgePayment processes understandingCross-selling techniquesCommunication skillsInterpersonal skills

Required

Understanding of customer service principles and best practices, including handling difficult situations and maintaining positive customer relationships

In-depth knowledge and understanding of product terms and conditions and payment processes associated with the products offered

Ability to implement effective cross-selling techniques and collaborate with team members or other departments to ensure sufficient success

Excellent communication skills to convey product information clearly and comprehensively

Strong interpersonal skills for building and maintaining client relationships