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WHSmith North America · 1 day ago

Director of Retail Tech and Sales Enablement

California, United States

Full-time

Onsite

Director/Executive

$112K/yr - $133K/yr

8+ years exp

WHSmith North America is a leading global travel retailer, and they are seeking a Director of Tech and Sales Enablement to provide strategic direction and leadership to drive sales performance across all InMotion stores. This role involves enhancing operational alignment, brand consistency, and sales excellence while championing the InMotion brand and driving growth through talent development and innovation.

Retail

Hiring Manager

Eboni Shelmon

Responsibilities

Lead and influence sales performance across all InMotion stores through coaching, accountability, and operational discipline

Shape and embed a high-performance, customer-focused culture across all field teams

Provide leadership that enhances operational alignment, brand consistency, and sales excellence across every location

Partner with Commercial, Operations, and Field teams to ensure alignment on assortment, pricing, merchandising, and executional delivery

Represent the InMotion brand across WHSmith North America to ensure priorities, strategies, and goals are aligned with enterprise objectives

Develop and manage sales strategies, promotional plans, and revenue targets that deliver on budgeted expectations

Partner with Marketing and Commercial teams to execute promotional campaigns and product launches

Monitor and assess performance metrics to identify trends, challenges, and opportunities for improvement

Conduct regular store visits to evaluate execution, provide coaching, and ensure operational readiness

Collaborate with Learning & Development to build and sustain product knowledge, selling capability, and customer engagement excellence

Ensure compliance with operational standards, brand requirements, and safety regulations across all InMotion locations

Drive consistency in execution, store presentation, and service delivery through standardized playbooks and accountability processes

Partner with Field Operations to ensure seamless post-turnover execution and support

Lead cross-functional collaboration to identify efficiencies, reduce variability, and improve customer and employee experiences

Qualification

Sales performance managementOperational excellenceLeadership experienceAnalytical acumenCross-functional collaborationPeople developmentContinuous improvement mindsetCommunication skillsAdaptability