Apply on Employer Site

Macy's · 16 hours ago

Bloomingdale's Credit Customer Care Specialist, Full time -Hybrid Flex. Various Schedule W/ weekend.

7801 Citrus Park Town Center, Tampa, FL, 33625, US

Full-time

Hybrid

New Grad, Entry Level

Macy's is a storied retail company that has been part of America's culture for over 160 years. They are seeking a Bloomingdale's Credit Customer Care Specialist to deliver a luxury customer experience by responding to inquiries via phone, chat, or email, while managing credit-related issues and fostering customer relationships.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction

Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points

Promote and communicate current sales and loyalty promotions

Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed

Accurately record and maintain customer information, interactions, and case details in agent desktop systems

Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World

Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations

Always act with integrity, humanity, humility, and respect

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails

Qualification

Customer service experienceCredit services knowledgeAnalytical skillsCommunication skillsEmpathyTeam dynamicsHigh school diplomaInterpersonal skillsAdaptabilitySelf-starter

Required

Ability to integrate Bloomingdale's customer experience model into all interactions

Adaptable and able to adjust quickly to changing customer expectations and needs

Ability to be a self-starter who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Experience in customer service or a related field, preferably in the credit services industry or luxury selling

Strong verbal and written communication skills

Empathic, patient, and professional while dealing with customers, especially in stressful situations

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

High-School diploma or related experience

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)