Remote :Nicex Developer jobs in United States
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Visionary Innovative Technology Solutions LLC ยท 14 hours ago

Remote :Nicex Developer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

Visionary Innovative Technology Solutions LLC is seeking a NiceX Developer to design, develop, and maintain Interactive Voice Response (IVR) solutions using the NICE CX one platform. The role involves creating IVR call flows, integrating with various systems, conducting testing, and collaborating with cross-functional teams.

ConsultingStaffing Agency
Hiring Manager
Anuj Chaudhary
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Responsibilities

Create, update, and modify IVR call flows, scripts, and applications using NICE Studio
Integrate the IVR system with backend databases (SQL/RDMS), CRMs (e.g., Salesforce), web services, and third-party APIs using REST APIs, JavaScript, JSON, and XML
Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes
Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance
Work with business analysts, QA teams, and other cross-functional teams to gather requirements and define functional designs
Maintain technical documentation for IVR architecture, configurations, and call flows

Qualification

NICE CX one platformNICE Studio scriptingJavaScriptSQL/RDMSVoIP/SIPCTI integrationAWSAzureC#JavaAnalytical abilitiesProblem-solvingCommunication skillsTeam collaboration

Required

Typically requires 3-10+ years of experience in IVR development, with a strong focus on the NICE CX one platform
Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows)
Experience with programming languages such as JavaScript, C#, or Java
Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration
Familiarity with cloud platforms like AWS or Azure and CI/CD pipelines is a plus
A bachelor's degree in computer science, Engineering, or a related field is often required
Strong problem-solving and analytical abilities
Excellent communication skills and the ability to collaborate effectively in a team environment

Company

Visionary Innovative Technology Solutions LLC

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Visionary Innovative Technology Solutions LLC (VITS) has been founded on the principle of partnering with our clients - to provide a smarter way of working.
dateFounded in 2017
location
Plantsville, Connecticut, USA
people-size501-1000 employees
web-link
https://www.vitsus.com

Funding

Current Stage
Late Stage
Company data provided by crunchbase