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Telligen · 4 days ago

Client Service Specialist

West Des Moines, IA

Full-time

Onsite

Entry Level

1+ years exp

Telligen is one of the most respected population health management organizations in the country. The Client Service Specialist position is responsible for responding to customer inquiries, performing outreach, maintaining data integrity, and ensuring high levels of customer satisfaction. This role involves providing support, troubleshooting issues, and working collaboratively with team members to meet organizational goals.

Health Care

Culture & Values

No H1B

Responsibilities

You will ensure the highest level of customer satisfaction by responding to calls from internal and external clients

You will provide customer support including answering general inquiries, troubleshooting issues, and gathering information

Referring more complex calls to appropriate team members and documents call in tracking system

You will demonstrate professionalism through written and verbal communication

You will provides general office support

You may perform data entry into database within specified timeframes

You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals

Qualification

Customer service experienceCall center experienceBilingual skillsHealth care experienceFunctional PC skillsCertified Medical AssistantData entryProfessional communication