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Medasource · 6 days ago

Field Service Technician

Providence, RI

Contract

Onsite

New Grad, Entry Level

Medasource is one of the largest biotechnology and most progressive Life Sciences companies, seeking an energetic professional to join their enterprise support team. The Field Service Technician will travel across designated areas to provide proactive maintenance to analyzers and support hospital partnerships.

Health CareMedical

Growth Opportunities

Hiring Manager

Mahayla Jones

Responsibilities

Schedule appointment with customer and set customer expectations

Configure new assay, calibrator, controls & load reagent, calibrate, evaluate QC

Run precision, linearity, and correlations

Assist with interfacing of new assay

Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)

Determines cost effective repair/resolutions to minimize customer downtime

Provides feedback and documents product failure trends and service ability issues

Responsible for ensuring and maximizing customer satisfaction with equipment and related products

Identifies revenue generating and cost saving opportunities

Maintains expenses within departmental guidelines and controls inventory and all company property

Qualification

Biomedical degreePreventative maintenanceTroubleshooting machineryCustomer interactionMed Tech backgroundEffective communicationOrganizational skills

Required

Effective communication skills, helpful customer interaction, and organizationally sound

Preferred

Bachelor's degree in a Biomedical or equivalent field

Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting

Med Tech background huge plus but not required