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EyeCare Partners · 7 hours ago

Patient Experience Coordinator - 5-star customer service - full benefits, no weekends

Norfolk, VA

Full-time

Hybrid

Entry Level

1+ years exp

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. The Patient Experience Coordinator ensures patients have a pleasant experience by managing clinic flow, addressing patient needs, and facilitating communication between staff and patients.

Hospital & Health Care

Responsibilities

Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit

Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients

Further keep the communications open to our patients of these delays

Facilitate any items needing assistance with scheduled appointments/ miscommunication of same/anything out of the normal flow of the day needing approvals

Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments

Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients

Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands

Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base

Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same

Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites

Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners

This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same

Qualification

Patient experience managementCommunication skillsEvent coordinationTeam-orientedProfessional interactionAdaptabilityInitiative

Required

Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Ability to work weekends when applicable

Desire to gain industry knowledge and training

Demonstrates initiative in accomplishing practice goals

Ability to grow, adapt, and accept change

Consistently creating a positive work environment by being team-oriented and patient-focused

Commitment to work over 40 hours to meet the needs of the business

Ability to interact with all levels of employees in a courteous, professional manner at all times

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel

The employee is frequently required to stand, walk, and sit

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Health/dental/vision insurance

Employer-paid life insurance

Paid Time Off (PTO)

Employer-matched 401k

Monthly incentive programs

Generous employee purchase program

Family purchase events

Certification reimbursements

Company

EyeCare Partners

At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.

Founded in 2015

St. Louis, Missouri, US

5001-10000 employees