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Walmart Canada · 2 days ago

Manager, Strategic Account Management - Pets

San Bruno, CA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $155K/yr

2+ years exp

Walmart Canada is a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace. As a Strategic Account Manager, you will be responsible for managing critical accounts, developing strategies for business growth, and optimizing seller performance on the platform.

DeliveryRetailShopping

Responsibilities

Managing strategic accounts: Serve as a strategic consultant/account manager – accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business

Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit

Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account “quarterback” – working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance

Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform

Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more

Developing strategic marketing plans: Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV

Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences

Autonomous Work: Will be responsible for management of the above and action with limited manager oversight

Qualification

E-commerce experienceBusiness ManagementMerchandisingStrategic account planningMS Office proficiencyDigital literacyAnalytical skillsBusiness acumenCommunicationDetail-orientedResults-drivenNegotiation skillsInterpersonal skillsOrganizational skills

Required

3 years of experience in e-commerce

3 years of experience working with sellers/ suppliers/vendors, etc

3 years of experience in merchandising/ category management

3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelor's degree in Business or a related field

Proficiency in MS Office, with a focus on Excel

Strategic mindset and ability to prioritize tasks

Detail-oriented with a bias for action and a collaborative team player

Results-driven with a proactive approach to problem-solving and goal achievement

Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders

Digital literacy and analytics skills

Strong business acumen

Support the development of executive-level presentations and perspectives