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Biolumina · 1 week ago

SVP, DOC

New York, NY

Full-time

Onsite

Director/Executive

$220K/yr - $320K/yr

9+ years exp

Biolumina is seeking a Senior Vice President, Director of Client Services, who will be responsible for protecting and growing the agency's client relationships with minimal oversight. The role involves managing client relationships, leading staff, and ensuring the agency's financial performance through effective resource utilization and strategic decision-making.

AdvertisingMarketing

Responsibilities

Establish and build strong working relationships with senior level client contacts

Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities

Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts

Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams

Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively

Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free

Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product

Outline expectations of, and communicate effectively with, agency staff assigned to these accounts

Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts specified above as well as other accounts/projects as assigned

Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required

Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and developmental needs of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and be willing to consider multiple points-of-view

Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product

Demonstrate the value of, and encourage your staff’s desire for continuing to learn

Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved

Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term

Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement

Encourage and demonstrate unity behind team and agency decision-making

By example and direct instruction, teach staff members to make clear, balanced and effective decisions

Mentor and develop your staff to motivate them and help them to grow and excel in their roles

Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions

Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues

Demonstrate the capacity, and lead the agency’s efforts to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implication

Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals

Work with clients to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability

Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals

Identify and capitalize on specific opportunities for growth within existing client organizations

Be a steward of our clients’ and the agency’s finances – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs

Monitor staff development and satisfaction to ensure retention of key staff members

Lead new business development efforts; lead new business teams and develop and run new business presentations

Monitor/manage the overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources

Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency

Foster a positive team atmosphere demonstrating respect for all regardless of title or level

Foster senior level partnerships with creative/account colleagues

Act as a positive role model for agency at client and industry events

Assign work to ensure project deadlines are met

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help managers on your staff to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions

Document and engage with Human Resources on any course correcting conversations with staff members

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc

Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interest in mind

Embody the three core values: Open Mind, Brave Heart, Ready Hands

Provide leadership within his/her department as well as across the Agency

Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment

Present a professional and positive image of Biolumina both internally and externally

Identify, recruit, train and develop talent

Motivate direct reports, and act as a mentor to all within Agency

Qualification

Oncology marketing experienceClient relationship managementStaff managementBusiness developmentMarketing knowledgeSupervisory experienceCommunication skillsProblem-solving skillsInterpersonal skillsTeam leadershipAdaptability