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Denver Health · 13 hours ago

Telecommunications Engineer I

Rocky Mountain Poison & Drug Safety - 1391 Speer Blvd, Denver, CO 80204

Full-time

Onsite

Mid, Senior Level

$89K/yr - $138K/yr

7+ years exp

Denver Health is a prominent healthcare organization dedicated to providing quality services. They are seeking a Telecommunications Engineer I to implement, design, and maintain telecommunication solutions, ensuring the reliability and efficiency of their voice network environment.

Health CareHospitalMedical

Responsibilities

Maintains the integrity and reliability of the RMPDS voice network environment through continual analysis using monitoring tools, reports and operational testing

Performs continuous system checks to ensure maximum system and network availability

Recommends the input for design, implementation, and documentation of the RMPDS voice network, stations/directory, and cable plant environments

Assists in the design, planning, implementation, and testing of Disaster Recovery Plan (DRP)

Coordinates completion of daily activities and assigned projects of Telecommunications staff

Assists with the coordination of the end user community and other Network Services branches to produce, develop, and maintain voice operations, with minimal impact on the end user community

Assists in the coordination of vendors in order to provide maximum system availability

Assists Telecommunication team in the design and implementation of an overall voice network security strategy

Adheres to security guidelines and implement security policies as outlined by RMPDS and Denver Health management

Enforces security and performs periodic audits of the telecommunications systems and network to ensure security

Provides PBX administration and voice cable moves, adds, changes, and installations when needed. Demonstrated by proven track record. Maintain voice-wiring closets and adhere to RMPDS and DH cable standards

Installs and tests new desktop phone equipment and maintain periodic preventative maintenance as needed. Demonstrated by successful installs and a reduced number of repair tickets

Provides timely voice systems and network documentation

Adheres to and enforces established naming and numbering conventions and processes in all systems

Ensures key Telecommunications documentation is accurate and current to include Crisis Manual, Announcement and voice mail verbiage, PBX programming, policies and processes, etc. Supports and upholds established RMPDS, Denver Health, and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes

Participates in quality improvement activities; assists in maintaining compliance with internal and external regulatory standards. Demonstrated by department meeting regulatory standards

Assists the Telecommunications Project Manager in proactively addressing RMPDS Voice network issues as well as identifying voice network technical solutions for operational issues as appropriate with the goal of technology supporting the service and end users effectively

Applies knowledge of each program’s service, client base, and expected outcomes, as well as actively participates in meetings as needed

Provides high level support to critical RMPDS clients. Demonstrated by active participation in client meetings as needed

Provides training to end users as needed to increase knowledge of system use and decrease issues

Has a willingness to train end users as needed and progress toward development of a training program

Participates in quality improvement activities; assists in maintaining compliance with internal and external regulatory standards. Demonstrated by department meeting regulatory standards

Provides leadership, training, and coaching to Telecommunications staff. Demonstrated by response from coworkers and peers

Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars; attends and updates mandatory training. Demonstrated by attending elective and mandatory training

Performs duties in a cost-effective manner; striving to avoid wasting RMPDS resources without jeopardizing quality of care and service. Demonstrated by proven track record of cost savings

Maintains positive behaviors, approaches, attitude and commitment to interpersonal services toward clients, visitors and co-workers. Demonstrated by having no complaints. More than one complaint in this area is not meeting expectations. Must respond in a timely manner (according to department’s established performance standards, which include a 24x7 (On-call rotation) to customer inquiries and resolve problems related to fault detection and isolation. Performs on-call (rotational) and overtime work when needed

Works to achieve 99.999% system availability. Demonstrated by responding when needed

Responsible for updating management, and vendors on all issues, concerns, or problems relating to the voice network and its customers. Demonstrated by paging and through appropriate e-mails

Responsible for updating internal customers on issues and concerns related to trouble tickets and outages. Demonstrated through e-mails of an appropriate nature as needed. Responsible for updating management on all issues, concerns, or problems relating to the voice network and its customers. Demonstrated through e-mail

Ensures performance of on-going monthly and periodic reporting from Micro call, CMS, Excel, and other packages for scheduled and ad hoc purposes

Qualification

Cisco UCCECisco Communications ManagerVoice network securityCisco CVP IVR ScriptingVoiceData Circuit ProvisioningContact Center OperationsTask prioritizationCommunication skills

Required

Bachelor's Degree

7-9 years Without a technical degree, 7 to 9 years of technical experience in Cisco UCCE Voice Contact Center design, support, integration and implementation

CCNP-Cisco Certified Network Professional - Cisco - Cisco Systems Software Development

Advanced working knowledge of Cisco systems to include Cisco Communications Manager 12.6+, Cisco Unity Connection, UCCE 12.6+, Cisco CVP IVR Scripting, Nuance Voice Portal integration

Intermediate working knowledge of Cisco Webex Teams, SIP, H.323, Virtualization, Cisco UCS, Network Concepts, DNS, VLANs, Switching, Routing

Strong verbal and written communication skills, with ability to clearly explain concepts and problems to employees and clients in non-technical terms

Working knowledge of Voice and Data Circuit Provisioning/Troubleshooting, Analog Technologies, Video Conferencing, Active Directory, DHCP server/client, IIS, Apache, Tomcat, Cisco IOS, Data Center, Network Management Software, VPN, Firewall and general API integration and programming

In-depth knowledge of Contact Center Operations and configurations to include Wallboards, mobile applications and SaaS

Strong ability to prioritize tasks and work efficiently

Preferred

Working knowledge of Artificial Intelligence in conjunction with Call Studio (strongly preferred)

Experience with Verint for call recording

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer