USAA · 5 hours ago
Director, Program Manager
Phoenix Campus (Main)
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $258K/yr
8+ years expUSAA is a financial services organization dedicated to empowering the military community. They are seeking a Director, Program Manager to lead cross-functional teams in delivering programs that align with their strategic goals, focusing on culture enablement and employee engagement.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Be accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives
Manage the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s)
Facilitate sequencing, prioritization, and scheduling for programs; manage program scope, schedule, and budget
Participate in work effort closure activities to determine benefit / business impact realization to include retrospective management
Provide consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective
Keep abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts
Build and manage a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Adhere to governance rigor required for work efforts
Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects
3 years of direct team lead or management experience
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques and program performance evaluation
Proficient experience in USAA's change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
Preferred
6+ years of progressive experience in program/project management, with a significant portion in the P&C insurance industry
5+ years of experience leading cross-functional teams and/or managing complex, strategic initiatives
Proven track record of delivering programs that achieved measurable business outcomes
Demonstrated experience in strategic planning and execution, aligning program goals with association-level objectives
Exceptional stakeholder management and communication skills, particularly with executive leadership
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
2026-01-07
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