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Staypineapple · 1 day ago

Guest Services Agent

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$24.40/hr - $24.40/hr

0+ years exp

Staypineapple is a brand of upscale, award-winning boutique hotels looking for a Guest Services Agent who embodies friendliness and customer service. The role involves assisting guests with check-ins and check-outs, managing requests, and providing information about the hotel and surrounding areas.

Food and Beverage

Responsibilities

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests

Assist arriving and departing guests with their luggage to and from guest rooms

Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs

Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions

Qualification

Customer serviceGoogle G SuiteProblem resolutionPolite interactionTeam collaboration

Required

High School Diploma or equivalent

Three to six months related experience preferred

Working knowledge of Google G Suite/ChromeOS

Ability to effectively interact with all hotel guests and team members in a polite and positive manner

Ability to quickly assess situations and create effective resolutions to problems

Possess a passion to provide excellent customer service

Benefits

Flexible PTO

Medical/dental/vision insurance

401(k)

Life insurance

Pet insurance

Hotel discounts

Food & Beverage discounts

Learning & growth opportunities

Special events & celebrations

Company

Staypineapple

Staypineapple is a brand of upscale, out-of-the-ordinary boutique hotels in the heart of the most desirable metropolitan areas nationwide, managed and operated by Staypineapple Hotels Inc., based in Bellevue, Wash.

Founded in 2011

Bellevue, Washington, USA

201-500 employees