KODIAK Construction Recruiting & Staffing · 8 hours ago
HVAC Service Manager
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expKODIAK Construction Recruiting & Staffing is seeking a results-driven Service Manager to lead a team of HVAC technicians in delivering high-quality service and solutions. This role is responsible for driving business performance, maintaining safety compliance, training field staff, and ensuring outstanding customer service.
Staffing & Recruiting
Hiring Manager
Amy Lou Curran
Responsibilities
Supervise, train, and mentor commercial HVAC service technicians
Plan, assign, and review daily work performance
Conduct performance evaluations and support career growth
Manage team staffing including hiring, onboarding, and development
Ensure technician safety compliance and adherence to company policies
Manage daily operations including dispatch, job scheduling, and materials coordination
Review technician work and job records to ensure quality and safety standards
Support technicians with technical guidance and troubleshooting assistance
Ensure efficient use of tools, vehicles, and workforce to optimize productivity
Responsible for achieving financial goals, gross margins, and profitability targets
Oversee revenue growth across all lines of service: demand work, service agreements, and retrofit projects
Maintain 92%+ service agreement renewal rate
Regularly review service profitability reports and implement corrective actions when needed
Serve as a primary point of contact for customer communication and escalations
Assist customers with solutions, quotes, and service requests
Prepare for on-site visits, ensuring materials and coordination are in place
Maintain positive relationships and build customer loyalty through responsive service
Qualification
Required
5+ years of HVAC service experience, with strong knowledge of HVAC systems, electronics, and controls
Proven ability to manage teams, resources, and service operations
Proficiency in Microsoft Office (especially Excel) and service management software
Excellent written and verbal communication skills
Strong interpersonal, problem-solving, and time management abilities
Technologically proficient and data-driven decision maker
Ability to remain calm and professional in high-pressure situations
Willingness to work overtime, weekends, and occasional overnight travel as needed
Preferred
1–3 years of supervisory experience
Bachelor's degree (preferred), or associate degree/technical certificate in HVAC
Experience reading schematics and interpreting technical documentation
Strong understanding of safety regulations (OSHA) and field compliance
Ability to analyze service metrics and identify performance improvements
Comfortable with hands-on involvement when needed to support field teams
Benefits
Service Manager Bonus Plan
Company
KODIAK Construction Recruiting & Staffing
Pivot Workforce and Kodiak Labor Solutions recently merged and operate under the KODIAK brand.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase