JPMorganChase · 13 hours ago
Technology Support Lead - Client Resiliency
10410 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Senior Level
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support Lead in Corporate Investment Bank, you will ensure the operational stability and performance of production services while providing technical guidance and support to teams and customers.
Asset ManagementBankingFinancial Services
Responsibilities
Regularly provides technical guidance and direction to support the business and its technical teams
Provide technical support for customers post-sales processes and provide developers with customers’ feedback
Report on multiple product performances using service level agreements as basis
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
Serves as a function-wide subject matter expert in one or more areas of focus
Influences peers and project decision-makers to consider the use and application of leading-edge technologies
Adds to the team culture of diversity, opportunity, inclusion, and respect
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Solid technical background with hands on experience in digital technologies
Excellent verbal and written communication skills required for client and partner conversations
Strong analytical and problem-solving skills to assist in troubleshooting
Ability to translate technical aspects to non-technical audiences
Strong follow up skills for tracking and remediation of identified actions with a solution focus
Preferred
Experience with Grafana, Geneos and Splunk and the data analysis of the outputs
Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin
Intermediate knowledge and use of PowerPoint for client facing presentations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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