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Qualitrol · 16 hours ago

Senior Technical Support Engineer

New York, United States

Full-time

Hybrid

Senior Level

$71K/yr - $132K/yr

5+ years exp

Qualitrol is a leading manufacturer of monitoring and protection devices for high value electrical assets. The Senior Technical Support Engineer will support global customers by diagnosing technical issues, providing remote assistance, and collaborating with engineering teams to ensure customer satisfaction.

Manufacturing

Responsibilities

Diagnose and troubleshoot technical issues for monitoring devices:

Provide remote support for installation, commissioning, maintenance, and repairs

Troubleshoot communication protocols and support SCADA system integration (Modbus, DNP3, IEC61850)

Guide customers through technical solutions via phone, email, remote connection, or chat

Track and resolve issues within agreed timeframes

Provide post-sales support for CBM projects

Escalate unresolved issues to Engineering or Quality teams

Log all support activities in Salesforce

Prepare accurate reports and documentation

Maintain strong client relationships and contribute to training initiatives

Qualification

Technical support experienceTroubleshooting skillsSCADA system integrationElectrical Engineering degreeCommunication protocolsClient relationship managementTechnical training experienceProblem-solving skills