Johnson Controls · 1 day ago
HVAC Customer Support Coordinator
Austin-Texas-United States of America
Full-time
Hybrid
Mid, Senior Level
$29/hr - $37/hr
5+ years expJohnson Controls is a global leader in smart, healthy, and sustainable buildings. The HVAC Customer Support Coordinator will manage truck inventory counts, assist with customer satisfaction surveys, and provide general administrative support to ensure exceptional customer service and operational efficiency.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Under general supervision, you will be responsible for managing truck inventory counts and ensuring accurate recordkeeping
Key duties include generating on-call schedules, assisting with customer satisfaction surveys, and following up on connected system requirements
Generate and track customer orders
Create and process subcontractor and vendor purchase orders
Coordinate with the warranty representative and process return material authorizations
Manage shipment processing and monitor branch and vehicle inventories
Set up new customer accounts and resolve vendor invoice and shipment discrepancies
Oversee HVAC cash collections to ensure timely and accurate processing
Provide general administrative support essential to delivering exceptional customer service and maintaining operational efficiency
Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics effectively
Develop and maintain viable long-term relationships with customers and subcontractors, ensuring high levels of satisfaction
Prepare yearly, monthly, and weekly inventory counts and upload them into company platforms to maintain accurate records
Create new employee trunk locations and manage tool and product inventories efficiently
Participate in business review meetings by preparing and discussing critical account information pertinent to profitability status (i.e., outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Research and follow up on inquiries identified during monthly business reviews
Ensure all customer account information required to support call management and scheduling tasks is kept up-to-date in the NxGen system
Create new customer accounts, reconcile updates, and manage changes in account information, enhancing operational efficiency
Facilitate the administration of warranty claims, ensuring all processes are handled in a timely fashion
Track and update monthly, quarterly, and annual inventory cycle counts, maintaining accuracy and accountability
Create Return Merchandise Authorizations (RMAs), prepare shipments for return, track receipts, and follow up on any delays to ensure a smooth process
Perform other duties and administrative activities as assigned by management to support operational needs
Qualification
Required
High school diploma or equivalent required, along with a minimum of five years of service industry experience managing service operations and/or scheduling
Proven ability to work independently with solid organizational skills and attention to detail
Strong interpersonal skills to effectively communicate with both internal and external clients. Ability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
Proficient computer skills within applications such as Advanced Microsoft Word, Excel, PowerPoint, and Internet business applications, along with strong data management capabilities
Able to prioritize work activities based on financial impact and desired business goals
Able to influence diverse teams to accomplish tasks and goals effectively
Preferred
Associate's degree preferred
Experience and/or knowledge of basic project accounting or costing principles is desired, providing an understanding of financial aspects related to service operations
Benefits
Competitive pay
Paid vacation, holidays, and sick time
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs
Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase