Movate · 1 day ago
Technical Support Engineer
South Jordan, UT
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expMovate is seeking a Technical Support Engineer to provide exceptional customer service in resolving technical issues. The role involves troubleshooting client billing problems and utilizing various technical tools to ensure customer satisfaction.
ConsultingInformation and Communications Technology (ICT)Outsourcing
Responsibilities
High school diploma required
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience)
2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems
Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms
Strong analytical skills with the ability to present clear and actionable insights to customers
Proficient in technical troubleshooting
Familiarity with modern operating systems, such as MacOS
Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration
Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk
Exceptional attention to detail and accuracy
Excellent written, verbal, and interpersonal communication skills across all organizational levels
Ability to work efficiently in a fast-paced environment
Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred
Familiarity with Atlassian Confluence
Basic understanding and ability to use SQL queries
Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits, and refunds
Qualification
Required
High school diploma required
2+ years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems
Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms
Strong analytical skills with the ability to present clear and actionable insights to customers
Proficient in technical troubleshooting
Familiarity with modern operating systems, such as MacOS
Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration
Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk
Exceptional attention to detail and accuracy
Excellent written, verbal, and interpersonal communication skills across all organizational levels
Ability to work efficiently in a fast-paced environment
Proficiency with standard billing tools and payment platforms
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience)
Experience with Stripe is preferred
Familiarity with Atlassian Confluence
Basic understanding and ability to use SQL queries
Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits, and refunds
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Movate
Movate a Human-Centered Technology and Experiences Company.
10001+ employees
H1B Sponsorship
Movate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (18)
2023 (25)
Funding
Current Stage
Late StageTotal Funding
$77MKey Investors
StarTekGoldman SachsSAIF Partners
2021-03-16Corporate Round· $30M
2013-06-25Acquired
2007-05-23Series B· $25M
Leadership Team
Sunil Mittal
Chief Executive Officer
Aaron Fender
EVP & Chief Delivery Officer
Recent News
Dallas Innovates
2025-12-18
Business Wire
2025-10-31
Company data provided by crunchbase