Apply on Employer Site

Hilton · 1 day ago

Senior Manager, Partnerships Development

McLean, VA

Full-time

Onsite

Senior Level

7+ years exp

Hilton is a leading global hospitality company dedicated to providing exceptional customer experiences. The role involves establishing and managing partnerships to enhance customer acquisition and engagement while ensuring alignment with Hilton's business objectives.

HospitalityLeisureResorts

Responsibilities

Drive problem resolution with internal resources and prospective partners to make sure proposals are consistent with Hilton's objectives, and ensure potential risks are mitigated and obstacles are addressed

Develop concepts to prepare partners for customer acquisition, engagement, growth and financial goal attainment

Identify, initiate, and manage relationships with partners and prepare commercial engagement plans for each partner

Lead potential partner due diligence to determine value and readiness. Evaluate potential partnerships for strategic alignment, including brand equity halo, market position, customer acquisition potential, loyalty program economics, and potential for incremental revenue (recurring group, event, and transient sales)

Business case development and presentation

Serve as key point of contact for internal teams and external partners to ensure integration requirements are understood and efforts are implemented in a timely manner

Analyze loyalty program structures and economics to determine compatibility and mutual value creation

Translate ambiguous strategic objectives into structured evaluation models and actionable insights

Monitor industry trends and competitor partnerships to inform agile strategy development

Collaborate with key internal contacts to define account plans for each partner engagement

Partner closely with regional loyalty, brand, customer experience, development, product and technology teams to be a subject matter authority on partnerships

Collaborate with internal teams to define partnership goals, success metrics, and operational integration plans

Participate in the annual planning process to establish prospect targeting and budgets in support of relevant activity

Manage the execution of plans, ensuring goals and objectives for each are met on time and within the allocated budget

Lead intake process of new partner referrals/inquiries

Establish and maintain plans for a select pool of prospective partners as it relates to the objectives of the Marketing, Loyalty, and Partnerships team and wider Hilton business goals

Ensure outstanding partner selection and integration by crafting processes to be efficient and consistent across the organization, building a culture of accountability to deliver high-quality work, and advocate for ways to increase value from the portfolio of partner and vendor relationships

Qualification

Business developmentContract negotiationsCustomer partnershipsData synthesisCross-functional collaborationLoyalty program mechanicsCustomer segmentationBrand strategyManagement consultingAgency experience