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McDonald's · 14 hours ago

Supervisor, Tech Deployment

Chicago, IL

Full-time

Onsite

Mid Level

$104K/yr - $131K/yr

4+ years exp

McDonald's is a leading global omni-channel restaurant brand focused on technology innovation to enhance customer experience. The Supervisor, Tech Deployment will maintain the global edge playbook and drive market readiness and technology deployment across global initiatives, ensuring seamless execution from discovery through rollout while optimizing processes and fostering collaboration.

Restaurants

H1B Sponsor Likely

Responsibilities

Lead weekly connects with edge readiness and deployment leads to gather market gaps and feedback

Capture, review, and integrate playbook process feedback and changes

Address playbook and process-related inquiries

Maintain and update all versions of playbooks with ongoing revisions

Draft and deliver weekly status reports

Oversee deployments from discovery through execution, ensuring market readiness and incorporating lessons learned

Collaborate with technology leads, product managers, and cross-functional teams to understand requirements and challenges; conduct workshops, interviews, and surveys to document business requirements

Identify inefficiencies, bottlenecks, and improvement opportunities in business processes, workflows, and systems

Drive continuous improvements in technical and process areas, evolving systems and processes as needed

Qualification

Deployment frameworksTechnology mobilizationProject managementExcelJiraConfluenceSmartsheetPowerPointAnalytical skillsCommunication skillsInterpersonal skillsDetail-oriented

Required

4+ years of experience in project or program management within global, cross-functional, or technology-driven environments

Bachelor's degree in business, Information Technology, Project Management, or related field

Proven ability to lead multiple concurrent workstreams across complex, matrixed organizations

Strong understanding of technology mobilization, market readiness, and deployment frameworks

Skilled in creating detailed requirements documents, user stories, use cases, and acceptance criteria

Proficiency with Excel, Jira, Confluence, Smartsheet, and PowerPoint

Excellent communication, presentation, and interpersonal skills

Analytical and detail-oriented, with a focus on process improvement, documentation, and knowledge sharing

Comfortable working in a fast-paced, ambiguous environment balancing strategic direction with hands-on execution

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)