PNC · 1 day ago
Onboarding Specialist, Linga
United States
Full-time
Remote
Entry Level
$37K/yr - $80K/yr
1+ years expPNC is a company that values its employees as its greatest asset and is looking for an Onboarding Specialist within its Linga organization. The role involves guiding new restaurant and retail clients through the onboarding process, ensuring a smooth transition to using Linga's systems and providing ongoing support post-launch.
BankingFinanceFinancial Services
No H1B
Responsibilities
Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live
Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness
Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components
Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates
Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations
Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately
Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed
Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation
Track project milestones, identify delays or risks, and escalate issues to management when necessary
Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage
Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments
Record detailed case notes, documentation, and follow-up actions in CRM systems
Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success
Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment
Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success
Qualification
Required
Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation
Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner
Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
High attention to detail and strong problem-solving abilities
Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams
A customer-first mindset with a passion for helping businesses successfully adopt new technology
Preferred
Experience working with customers in hospitality, retail, or restaurant environments
Analytical Thinking
Change Management
Customer Solutions
Data Analytics
Financial Processes
Organizational Analysis
Storytelling
Waterfall Model
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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