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Ascendion · 12 hours ago

Help Desk Support Specialist

Plano, TX

Full-time

Onsite

New Grad, Entry Level

$30K/yr - $40K/yr

Ascendion is a full-service digital engineering solutions company that focuses on delivering innovative software platforms and products. The Help Desk Support Specialist will support mobile endpoints, manage incident tickets, and ensure seamless device setup and troubleshooting for mobile applications.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Mridul Chaudhary

Responsibilities

Support the mobile endpoint environment, focusing on device setup, configuration, and troubleshooting

Manage and resolve incident tickets using ServiceNow, ensuring timely and accurate resolution

Coordinate with mobile carriers to complete device activation and setup

Provide support for mobile applications (iOS and Android), including installation, updates, and issue resolution

Support mobile device deployment and ongoing BAU operations to ensure business continuity

Work with configuration centers to manage device shipping, replacements, and provisioning

Ensure associates can securely access company applications through mobile devices

Assist with the 2026 mobile deployment expansion by supporting increased onboarding and device requests

Qualification

Mobile Device Management (MDM)ServiceNowIOSAndroid supportTroubleshooting skillsScripting PowerShellScripting BashMobile carriersSecurity best practicesIndustry certifications A+Industry certifications Network+Industry certifications ITILCommunication

Required

Experience supporting Mobile Device Management (MDM) and endpoint configuration

Hands-on experience with mobile applications on iOS and Android (setup, updates, troubleshooting)

Strong experience using ServiceNow for incident management and ticket handling

Familiarity with mobile carriers (preferred/plus)

Strong troubleshooting skills for mobile device setup, activation, and connectivity issues

Excellent communication skills with the ability to support end users and BAU (Business-As-Usual) operations

Preferred

Experience in enterprise IT environments or global support operations

Exposure to scripting (PowerShell, Bash) for automation and troubleshooting

Knowledge of security best practices, endpoint protection, and compliance policies

Industry certifications (A+, Network+, ITIL) are a plus

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday per calendar year

Ascendion Learning Management System

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)