EXL · 20 hours ago
VP - CX CCaaS - CES Practice Lead
United States
Full-time
Remote
Director/Executive
$200K/yr - $225K/yr
15+ years expEXL is a global leader in data and AI, helping enterprises transform and innovate. The VP - CX CCaaS - CES Practice Lead will drive EXL’s Google CES practice, focusing on client engagement and strategic initiatives to deliver measurable impact for enterprise clients.
AnalyticsBankingOutsourcing
Responsibilities
Serve as the primary executive lead for client discussions, shaping transformational customer experience solutions leveraging Google and EXL’s capabilities
Build and deepen relationships with Google and EXL’s partner team, setting governance models and driving joint delivery milestones
Develop and execute GTM strategies around marketing, positioning, demand generation, and account pursuits, targeting enterprise clients in key verticals
Oversee the delivery of data-driven, AI-enabled CX solutions, ensuring operational excellence and real-world value realization for clients across industries such as insurance, banking, healthcare, and retail
Act as EXL’s executive sponsor for Google partnership programs, representing EXL at industry events, roundtables, and executive briefings
Shape and manage governance structures with both internal and partner teams to ensure compliance, innovation, and strategic alignment
Foster an agile, collaborative culture—bridging sales, digital, analytics, data engineering, and customer experience teams within EXL and with Google
Drive revenue growth by identifying new opportunities, expanding footprint within existing clients, and closing large, transformative deals aligned to EXL’s $2B growth ambition
Qualification
Required
15+ years' proven success in executive client leadership, large-scale digital transformation, and customer experience solutions—preferably in data/AI consulting, enterprise CX, or technology partnership roles
Executive presence, business acumen, and C-suite relationship management abilities
Understanding of Google Cloud/customer experience platforms, digital transformation, data management, and AI solutions
Track record of commercial success growing large programs with high-margin analytics, technology-enabled, or data-driven offerings
Experience structuring and running complex governance with cross-functional, multi-organizational teams
Communication, strategic problem solving, and influencing skills; proven ability to inspire teams and clients toward shared outcomes
US-based, able to travel nationally for client and partner engagements
Company
EXL
EXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries
10001+ employees
H1B Sponsorship
EXL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
The Orogen GroupFTV Capital
2018-10-02Post Ipo Debt· $150M
2006-10-20IPO
2004-12-01Series Unknown
Leadership Team
Rohit Kapoor
Chairman & Chief Executive Officer
Brad Burdick
SVP, Insurance Domain Platforms
Recent News
MarketScreener
2025-12-24
SalesTech Star
2025-12-24
2025-12-19
Company data provided by crunchbase