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Metropolitan Transportation Authority · 9 hours ago

Network Support Analyst Level 5 (TCU)

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$87K/yr - $124K/yr

10+ years exp

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The primary purpose of this position is to provide technical support for all aspects of connectivity between endpoints utilizing MTA’s integrated LAN/WAN network environment.

Transportation/Trucking/Railroad

Responsibilities

Install and oversee the configuration and troubleshooting of complex network and SAN solutions supporting critical business functions and customer facing services

Work with other IT technical resources to support all network related technical problems and services

Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting, and repair of all network related technologies

Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely and in accordance with MTA policies and procedures and department requirements

Participate in the evaluation of new products and technologies

Evaluate user requests and requirements and recommend effective technological solutions

Guide less senior technicians and staff in the performance of their tasks

Direct the design and engineering of solutions for projects to be implemented within the section

Lead the planning and coordination of tasks and activities in support of network related projects and initiatives

Qualification

Network connectivity equipmentLAN/WAN/SAN protocolsTechnical troubleshootingAnalytical skillsTechnical documentationLeadership skillsPeople skillsProject planningIndustry knowledgeOral communicationWritten communication

Required

Must demonstrate excellent knowledge and familiarity with configuring, installing, maintaining, and troubleshooting network connectivity equipment, including but not limited to switches, routers, and wireless equipment

Must demonstrate excellent knowledge of LAN/WAN/SAN network protocols and use of protocol analysis tools for data packet inspection

Demonstrated ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques

Demonstrated ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training

Excellent oral and written communication skills

Excellent analytical skills

Excellent leadership and people skills

Demonstrated ability to provide technical solutions to meet business unit requirements

Demonstrated ability to plan activities and provide advanced technical direction to less senior staff members

Demonstrated ability to direct the design and engineering of complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the Corporate Data Network, incorporating fault tolerance, resiliency, and scalability

Demonstrated ability to lead the formulation of a plan, defining tasks, and coordinating activity, required to successfully execute network technology related projects

Must be able to move and lift up to 25 lbs. of equipment. Equipment such as switches, routers, UPS, laptops, firewalls, etc

Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends

Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently

Proven experience working with senior level staff contributing to both short and long-term technology-related planning strategies

Must possess a valid driver's license

Bachelor's degree in Computer Science, Information Technology, or related discipline; or a minimum of 12 years' experience installing, maintaining, and supporting network technologies

Must possess a minimum of 10 years of experience maintaining and supporting a complex network environment

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees