Workday · 2 weeks ago
Head of CX Delivery Excellence and Organizational Velocity
USA, CA, Pleasanton
Full-time
Hybrid
Director/Executive
$196K/yr - $294K/yr
7+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. They are seeking an experienced professional to drive execution excellence and integrated service product strategy within the Customer Experience Organization.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Align products and services with leaders across the CX org
Lead within a matrixed operating model across teams to bring together product analysts and managers, fostering a culture of innovation and excellence
Collaborate closely with senior leadership across product, engineering, sales, and marketing to ensure successful product development and launch
Drive thought leadership and represent the company at industry events and conferences
Lead key operational initiatives, working closely with key stakeholders within and outside of organization
Manage strategic initiatives from concept to launch, including pricing, packaging, and channel strategies
Help support CX strategy for Workday and support EVP in defining, articulating, and altering strategy in accordance with company-wide objectives
Conduct research for key projects, including, but not limited to, investment opportunities, M&A opportunities, technology processes, and overall business improvements
Develop comprehensive product roadmaps, business cases, and go-to-market strategies for new and existing services
Advise other leaders on overall strategy direction, presentations and initiatives
Partner with EVP of CX on key organizational changes, leadership alignment, and process improvements in order to ensure vision and strategy are enabled
Serve as representative for EVP in various meetings, and forums as appropriate
Prepare executive-level communications, materials, and presentations
Qualification
Required
Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field; MBA or advanced degree preferred
7-10+ years of progressive experience in management consulting or product management
Demonstrated experience in advising on successful strategies for complex initiatives
Strong executive presence and team collaboration skills
Strong understanding of the functions in CX
Excellent analytical, strategic thinking, and problem-solving abilities
Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels
Preferred
5-10 years of experience in a mid to senior level management consulting role, preferable in product / technology industry
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
2026-01-25
2026-01-23
GlobeNewswire
2026-01-23
Company data provided by crunchbase