LendingClub · 1 day ago
Sr Customer Experience Specialist
Lehi, UT
Full-time
Hybrid
Mid, Senior Level
3+ years expLendingClub Corporation is the leading digital marketplace bank in the U.S., committed to helping members achieve their financial goals. The Sr Customer Experience Specialist will focus on enhancing customer service by analyzing feedback, collaborating with legal and compliance teams, and driving improvements in customer experience.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Working directly with the Customer Service team to regularly review customer feedback, perform qualitative listening sessions, and dig into customer complaints, identifying opportunities for improvement in the customer experience
Working closely with LendingClub's Legal and Compliance teams to ensure routines are within regulation and procedures are maintained to protect our company and our customers when issues arise
Using data to identify improvement opportunities and proactively drive end-to-end customer experience improvements across human and digital touch points
Other strategic projects as required by the business
Qualification
Required
3-5 years of experience in financial services
Experience in customer solutions, customer complaints or support, preferably consumer-facing
Bachelor's degree or higher in a related field; or equivalent work experience
Experience defining and implementing metrics and/or adjusting current metrics based on business demands/needs
A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we work in a team-oriented environment
A strong problem solver with an interest in identifying and resolving customer issues
Ability to work independently and efficiently
Excellent writing, email, phone and organization skills (you need to have extremely strong grammatical skills)
Strong computer skills and a willingness to be actively engaged using virtual/video tools
Progressive leadership skills demonstrated through career
Willingness to make a difference, challenge the status quo respectfully, and be creative
5-day work week with possible early morning/evening hours due to a cross-country workforce
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
2025-11-24
Company data provided by crunchbase