Seneca Gaming Corporation · 1 month ago
IT Support Technician I
Niagara Falls, NY
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expSeneca Gaming Corporation is seeking an IT Support Technician I to provide remote support for their technical infrastructure. The role involves diagnosing and resolving hardware and software issues, managing support logs, and collaborating with other IT staff to ensure timely resolution of technical problems.
Gambling & Casinos
Responsibilities
Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system
Support on-site activities for both technicians, customers, events and vendors
Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation’s technical infrastructure. This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400)
Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations. Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components
Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed
Adhere to all standard operating procedures and guidelines
Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems
Work with management to plan and accomplish goals. May be asked to perform a variety of tasks as directed
Create and update all documentation (knowledge management) relating to job responsibilities
Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets
System Administration functions, manage team member access for applications
Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment
Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors, managers, and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
Associate's Degree in computer science, management information systems or one (1) to three (3) years of job experience/Course work in a closely related field is required
IT approved Certification is required within twelve (12) months of employment
Working knowledge of computer hardware and software, including applications & networking
Working knowledge of Microsoft Office, Microsoft Windows, Networking
Working knowledge of mobility services, devices, applications
Working knowledge of Multi-Factor security applications
Ability to analyze and resolve problems according to established protocols
Ability to stay current with changes and updates in relevant technologies
Solid troubleshooting skills to determine and resolve user issues
Detail-oriented multi-tasker with the ability to respond quickly to changing priorities in an organized and timely manner
Ability to complete high-quality work in fast-paced environment within designated timeframes
Exceptional interpersonal and verbal/written communication skills
Strong customer service focus
Must be a self-starter and team player who also has the ability to work independently
Ability to take initiative, act independently and anticipate requirements of the management team
Must possess excellent communication skills
Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors
Must have the ability to deal effectively and interact well with customers, vendors and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be resourceful, utilizing all resources that are available to resolve issues
Must demonstrate good judgment
Must be a team player with strong interpersonal skills
Must be able to stand, walk, and move through all areas of the casino/hotel
Must be able to lift a minimum of sixty (60) pounds
Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
H1B Sponsorship
Seneca Gaming Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase