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ENGIE North America Inc. · 2 days ago

Customer Service Representative

Houston, TX

Contract

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

ENGIE North America Inc. is seeking a Customer Care Representative who delivers exceptional service on every customer interaction. The role involves supporting inbound and outbound calls, assisting customers with account questions, processing payments, and resolving issues in collaboration with internal teams.

Clean EnergyEnergyEnergy StorageGreen BuildingOil and GasPower GridRenewable Energy

No H1B

Responsibilities

Answer customer calls and assist with billing, account updates, and portal access

Make outbound calls to resolve issues or follow up on customer needs

Process payments, refunds, and service tickets

Route new and renewal sales inquiries to the appropriate team

Provide friendly, professional, and accurate customer support

Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly

Meet performance expectations (quality, AHT, SLA, etc.)

Share customer insights to help improve processes and retention

Qualification

Call center experienceCustomer communication skillsCRM platformsREP/energy industry experienceProficiency with OutlookProficiency with ExcelMultitaskingTyping 40+ WPMOrganizational skills