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World Relief · 5 days ago

Student Success Coach (Part-time)

Chicagoland, IL

Part-time

Hybrid

Entry Level

$27/hr - $29/hr

1+ years exp

World Relief is a global Christian humanitarian organization that focuses on engaging in the world’s greatest crises in partnership with the church. The Student Success Coach role involves guiding adult immigrants and refugees through their language and career development journey, ensuring they achieve successful outcomes through individualized coaching and support.

CharityConsultingSocial

Growth Opportunities

Responsibilities

Guide learners through academic training plan: Collaborate with students to create individualized career maps anchored in SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound), ensuring timely completion of credentialing steps and alignment with long-term career objectives

Support credential attainment: Coach learners through Pre-Bridge, Bridge, and ICAPS training; build study skills and exam readiness for industry-recognized credentials

Remove systemic barriers: Connect students to wraparound supports (transportation, childcare, technology access, food security, and mental health services) to promote persistence and completion

Foster motivation and self-advocacy: Maintain regular check-ins, track progress against SMART milestones, and implement personalized strategies to overcome obstacles

Deliver proactive outreach: Communicate via Zoom, email, text, and in-person appointments, using qualified interpretation to ensure language access

Coordinate warm hand-offs: Partner with Community Colleges for post-secondary transitions and with Career Pathways Specialists for employment and additional vocational training, ensuring employer readiness and alignment with career goals

Collaborate across teams: Work closely with instructors, Workforce Development, Case Management, Counseling, and Student Support Services to monitor progress, identify barriers, and deploy targeted interventions

Track and report outcomes: Document participation, progress toward SMART goals, and credential attainment for evaluation and continuous improvement

Maintain strong lines of communication with partner community colleges to coordinate placement, registration, advising, and clinical scheduling, ensuring smooth transitions from adult education into credit-bearing and credential programs

Represent the department with community partners (employers, libraries, community centers, social service agencies) by attending meetings, sharing program updates, and elevating learner needs to strengthen referral pathways and employer readiness

Contribute to partnership quality assurance by gathering feedback on learner preparedness and workplace performance, and by coordinating continuous improvement with department leadership

Qualification

Adult Education ExperienceCoaching SkillsCross-Cultural CommunicationOrganizational SkillsTime ManagementTrauma-Informed AdvisingInterpersonal SkillsInitiativeConfidentialityFlexibility

Required

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Bachelor's degree required, preferred in the following areas: education, human services, counseling or other related fields

At least one year's experience in the field of Adult Education as a Student Success Coach or equivalent (Academic Advisor, Transitions Coordinator, Learning & Development, Corporate Training, etc.)

Ability to commute to WR office, as well as flexibility to visit partner community colleges and local partners for transitions support and rapport building