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NAPA Auto Parts · 21 hours ago

Sr. Customer Service Inside Sales Rep

Cincinnati, OH, USA

Full-time

Onsite

Senior Level

NAPA Auto Parts is a leading provider in the automotive parts industry, and they are seeking a Senior Customer Service Inside Sales Rep. This role involves responding to customer inquiries, placing orders, and developing relationships with customers to meet their needs and drive repeat business.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May be assigned to one customer

Provides coaching, guidance, and direction to less experienced Customer Service Representatives

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

May be responsible for quality and/or safety in the branch

Performs other duties as assigned

Responds to complex customer inquires regarding products, provides quotes, and handles order entry

Qualification

Customer relationship managementOrder processingProduct knowledgeNegotiation skillsCoaching skills

Required

In-depth knowledge of the company's products and services

Ability to respond to customer inquiries and place customer orders

Experience in building customer relationships to drive repeat business

Ability to influence gross profit through negotiating sale prices

Experience in adjusting non-contract customer pricing based on competition

Ability to maintain appropriate inventory levels for customers

Experience in expediting backorders and preparing orders for shipment

Ability to source products in branch inventory, distribution center inventory, or supplier inventory

Ability to determine the most cost-effective shipping method for customer orders

Experience in handling customer returns

Ability to provide coaching, guidance, and direction to less experienced Customer Service Representatives

Experience in addressing complex customer inquiries regarding products

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925