Vera.credit · 2 weeks ago
Head of Card Servicing
Greater Cleveland
Full-time
Onsite
Director/Executive
10+ years expVera.credit is a company dedicated to reimagining credit products for millennials and young professionals. They are seeking a Head of Card Servicing to establish and scale their servicing framework, overseeing customer service, collections operations, and developing efficient processes to support company growth.
Financial Services
Hiring Manager
Ben Comston
Responsibilities
Building and maintaining relationships with key vendors and partners
Overseeing customer service, collections operations, and omnichannel communications, including IVR and dialer strategies
Providing oversight and guidance to key reconciliation, back office, and fraud investigatory tasks
Ensuring high-quality operational execution and workforce management
Developing and implementing scalable processes to support company growth
Leading a team and building a core operational team as Vera expands
Architect and implement Vera’s end-to-end servicing operations framework, including customer service, collections, IVR, dialer strategies, and omnichannel communication platforms
Lead the development of scalable and efficient processes that enhance customer experience, operational quality, and compliance within the servicing functions
Build and nurture strong relationships with key vendors, technology providers, and internal stakeholders to ensure seamless service delivery and continuous improvement
Oversee workforce management, training programs, and quality assurance initiatives to maintain high standards and operational excellence across all servicing channels
Collaborate closely with product, technology, and compliance teams to design, implement, and optimize automation solutions, dialer systems, and customer communication strategies
Serve as a thought leader and innovation driver, regularly assessing industry trends, regulatory changes, and emerging technologies to align Vera’s servicing operations with best practices and compliance requirements
Lead and develop a high-performing servicing team, establishing hiring plans, organizational structure, and professional development pathways for future growth
Monitor key performance metrics, reporting on operational efficiency, customer satisfaction, and risk management, and implement corrective actions as needed
Partner with senior leadership to support company scaling initiatives, ensuring servicing operations are agile, compliant, and aligned with overall business strategy
Prepare and manage budgets, vendor contracts, and process improvement initiatives to maximize operational effectiveness and ROI
Qualification
Required
10+ years of leadership experience in customer service, collections, operations, or servicing within fintech, banking, or financial services sectors
Strong understanding of U.S. financial regulations affecting servicing operations, including borrower communications, compliance standards, and risk management
Proven track record of building and scaling servicing operations, preferably within a high-growth or startup environment
Demonstrated success in vendor management, relationship building, and strategic partnering with technology providers and financial institutions
Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate across diverse teams and senior management
Experience leading, developing, and mentoring teams in a fast-paced, evolving environment
Strategic thinker with the ability to implement scalable processes and systems that support growth and operational excellence
Benefits
Medical, dental, and vision insurance for you and your family.
Company-observed holidays plus generous PTO.
401K upon joining the company with a plan to institute a company match during 2026.
Restricted stock awards commensurate with role and experience.
Company
Vera.credit
At Vera (vēra - Latin for truth, genuine, trustworthy), we’re reimagining credit products for millennials and young professionals across the US.
Founded in 2025Fairfax, Virginia, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase