The Ford Agency · 1 week ago
Member Retention Specialist
Washington, DC
Full-time
Onsite
Mid Level
3+ years expThe Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members and analyze data to develop member retention and engagement strategies for the short and long term.
Human Resources
Responsibilities
Build strong relationships with members both individual and institutional
Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
Implement strategic retention and outreach
Develop and distribute member newsletter alongside leadership and communications teams
Create member recognition programs and other initiatives for member engagement
Analyze data and other metrics to improve member retention
Collaborate with leadership on annual reports, and board materials related to membership trends
Qualification
Required
Bachelor's Degree
3+ years professional experience in membership engagement, customer relations, or similar field
Experience in higher education and associations required
Experience with Salesforce or other CRM required
Superb written and verbal communication skills
Excellent time-management
Company
The Ford Agency
The Ford Agency is a staffing and recruiting company providing recruiting services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tricia Placido
Associate Partner
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