Dolese Bros. Co. ยท 1 day ago
Customer Service Representative - Dispatcher
Weatherford, OK
Full-time
Onsite
Entry Level
1+ years expDolese Bros. Co. is a respected employee-owned company in Oklahoma, known for its commitment to quality and community impact. The Customer Service Representative - Dispatcher role involves receiving calls and scheduling concrete orders, ensuring customer satisfaction and operational efficiency.
Building Materials
Responsibilities
Regular, reliable attendance at the worksite or assigned work location
Ability to accurately and efficiently input phone orders for delivery
Ability to schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations
Knowledge and ability to utilize the Command Dispatching System for scheduling
Prepare work schedules for employees based on future demand
Answers inquiries by clarifying, researching, locating, and providing information
Ability to resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
Ability to recognizing opportunities to up-sell accounts by explaining new features
Maintains call center database systems by entering data as necessary
Continuing to update job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Qualification
Required
Ability to handle and resolve customer issues with diplomacy and professionalism
Able to work well and motivate others to achieve high levels of customer service and satisfaction
Self-motivated, organized and able to learn aspects of order taking / dispatching
Flexibility to meet changing daily production schedules and able to work under pressure
Able to interact professionally, with colleagues and customers
Strong Microsoft Office applications experience and utilization
Detail oriented and able to multi-task in fact-paced environment
Ability to present facts and recommendations effectively
Excellent interpersonal skills and a positive attitude that fosters effective relationships
Excellent verbal, written and comprehension communication skills
Must be able to work a flexible schedule including early mornings, nights and weekends
Ability to read, write and figure mathematical calculations
Preferred
Minimum of 1 year experience as a concrete dispatcher or order taker
Verbal and written fluency in Spanish and English
Experience using Command software, preferred
Ready mix and concrete technical knowledge highly desirable
Benefits
Profit sharing
Company
Dolese Bros. Co.
Dolese Bros. Co.is an employee-owned company that has been in business for over 100 years. The corporate office is in Oklahoma City, OK.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase